The Dejavoo Z11 is a Vega3000 PIN pad terminal designed for efficient transactions with built-in WiFi, EMV capabilities, and a user-friendly interface for retail and restaurant use.
1.1 Overview of the Dejavoo Z11 Terminal
The Dejavoo Z11 is a Vega3000 PIN pad terminal designed for efficient payment processing. It features built-in WiFi, EMV capabilities, and a user-friendly touch screen interface. Suitable for both retail and restaurant environments, the terminal supports credit and debit card transactions, offering flexibility for various business needs. With a built-in printer for receipts and robust security features, the Z11 ensures seamless and secure transactions. Its compact design and intuitive navigation make it an ideal choice for businesses seeking a reliable payment solution. Comprehensive setup guides and 24/7 technical support further enhance its usability and troubleshooting capabilities.
1.2 Key Features of the Dejavoo Z11
The Dejavoo Z11 terminal is equipped with a built-in printer for seamless receipt printing and supports both WiFi and Ethernet connectivity for reliable network access. It features EMV chip card compatibility and a PIN pad for secure transactions. The terminal boasts a user-friendly touch screen interface, making it easy to navigate and operate. Additional features include manual and auto settlement options, detailed reporting capabilities, and robust security protocols to ensure transaction safety. Its compact design and durable construction make it suitable for high-volume use in retail and restaurant environments. The Z11 also supports multiple payment types, including credit and debit cards, enhancing its versatility for businesses.
Setting Up the Dejavoo Z11
Connect the Dejavoo Z11 via Ethernet or WiFi, power it on, and follow the on-screen prompts for initial setup and configuration to ensure proper functionality.
2.1 Ethernet Setup for the Dejavoo Z11
Connect the Ethernet cable to the LAN port on the Dejavoo Z11 and link it to your router. Power on the terminal and navigate to the network menu. Select Ethernet as the connection type and configure settings if required. The terminal will automatically detect and connect to the network. Ensure the connection is stable by performing a ping test to verify connectivity. This setup ensures reliable transactions and consistent communication with your payment processing system;
2.2 WiFi Setup for the Dejavoo Z11
Connect the Dejavoo Z11 to a WiFi network by selecting the WiFi option from the network menu. Choose your network from the available list and enter the password. Once connected, the terminal will confirm the connection. For optimal performance, ensure the WiFi signal is strong and stable. If required, configure proxy settings manually. After setup, perform a ping test to verify connectivity. This ensures smooth transactions and communication with payment systems. The WiFi setup provides flexibility for placement and ease of use in various environments, making it ideal for both retail and restaurant settings.
Basic Operations of the Dejavoo Z11
The Dejavoo Z11 operates seamlessly with intuitive navigation, enabling easy login/logout, transaction processing, and access to essential functions. Its user-friendly design streamlines daily operations efficiently.
3.1 Logging In and Out of the Terminal
Logging in and out of the Dejavoo Z11 is straightforward. To log in, tap the CREDIT icon, select SALE, and enter your Server ID. For logout, navigate to the profile settings and confirm logout. This process ensures secure access and maintains transaction integrity, with steps detailed in the V LINE family manual.
Processing Transactions on the Dejavoo Z11
The Dejavoo Z11 simplifies transaction processing with options for running sales, refunds, and managing settlements. It supports both credit and debit transactions efficiently, ensuring seamless operations.
4.1 Running a Transaction
To run a transaction on the Dejavoo Z11, start by tapping the CREDIT icon on the home screen. Next, select the SALE option and enter the sale amount. Press OK to proceed. The terminal will default to a Sale transaction type. Choose the payment type as Card and select either Credit or Debit. If using a card, ensure it is inserted, tapped, or swiped. Once the payment is processed, review the details and confirm. The terminal will prompt for a receipt option, allowing you to print or email it to the customer. The process is efficient and user-friendly, ensuring smooth transactions.
4.2 Processing Refunds
To process a refund on the Dejavoo Z11, navigate to the Refund option on the terminal. Enter the refund amount and select the payment type, such as Credit or Debit. If the original transaction was keyed, you may need to manually enter the card details. For chip or swiped transactions, insert or swipe the card. Review the refund details and confirm. The terminal will process the refund and prompt for a receipt. Ensure the customer receives the receipt for their records. Refunds are processed securely and efficiently, mirroring the transaction process for ease of use.
4.3 Settlement Options (Manual and Auto)
The Dejavoo Z11 offers two settlement options: Manual and Auto. For Manual Settlement, navigate to the settlement menu, review the batch, and confirm to process all transactions. This is ideal for merchants who prefer control over transaction timing. Auto Settlement automatically processes transactions at a preset time, typically 10 PM, streamlining operations for busy environments. Both options ensure secure and efficient transaction processing, with receipts provided for records. The terminal guides you through each step, making settlement straightforward and reliable for merchants. Choose the option that best fits your business needs for seamless transaction management.
Managing Transactions and Reports
The Dejavoo Z11 allows you to manage transactions and generate reports, including daily, summary, and detailed options, to track and monitor your business operations efficiently.
5.1 Viewing Transaction History
To view transaction history on the Dejavoo Z11, navigate to the reporting section. Select the desired date range or transaction type to display a detailed list of transactions. Each entry includes the transaction amount, type (credit/debit), and timestamp. You can sort transactions by date, amount, or type for easier review. Additionally, transactions can be filtered by status, such as approved, declined, or pending. This feature helps merchants track sales, identify trends, and reconcile accounts efficiently. For further assistance, refer to the Quick Reference Guide or contact 24/7 technical support.
5.2 Generating Reports (Daily, Summary, Detailed)
The Dejavoo Z11 allows you to generate three types of reports: Daily, Summary, and Detailed. The Daily Report lists all transactions for a specific date, including amounts and types. The Summary Report provides totals for each transaction type, such as credit or debit sales. The Detailed Report offers a comprehensive breakdown of every transaction, including timestamps and statuses. To generate reports, navigate to the reporting menu, select the desired report type, and choose the date range. Reports can be printed or exported for further analysis. This feature helps merchants monitor sales performance and reconcile transactions efficiently.
Troubleshooting Common Issues
The Dejavoo Z11 may encounter connectivity or payment processing issues. Restarting the terminal often resolves these problems. For persistent issues, refer to the user manual for detailed troubleshooting steps.
6.1 Common Issues and Solutions
Common issues with the Dejavoo Z11 include connectivity problems, payment processing errors, and printer malfunctions. For connectivity, ensure the terminal is connected to a stable network. Restart the device if issues persist. Payment errors may require re-entering card details or checking expiration dates. Printer issues can be resolved by ensuring sufficient paper and proper alignment. Refer to the user manual for detailed troubleshooting steps, including resetting the terminal or performing a ping test to diagnose network connectivity problems. These solutions often resolve common issues efficiently, ensuring smooth transaction processing.
6.2 Network Troubleshooting (Ping Test)
To troubleshoot network issues on the Dejavoo Z11, perform a ping test. Select the WIFI/ETHERNET icon on the top-left corner of the screen, choose your connection type, and navigate to the PING menu. Options include pinging GOOGLE or GATE. Enter the desired URL or IP address, then tap PING to initiate the test. A successful ping indicates a stable connection, while a failed test suggests network problems. Use the results to diagnose and resolve connectivity issues, ensuring reliable transaction processing. Refer to the user manual for detailed steps and interpretations of ping test outcomes.
Dejavoo Z11 Manuals and Guides
The Dejavoo Z11 offers comprehensive user manuals, quick reference guides, and setup instructions in PDF format, covering installation, troubleshooting, and daily operations for seamless functionality.
7.1 User Manual and Setup Guide
The Dejavoo Z11 User Manual and Setup Guide provides detailed instructions for installing, configuring, and operating the terminal. Available in PDF format, it covers basic operations, advanced features, and troubleshooting tips. The guide includes step-by-step instructions for Ethernet and WiFi setup, transaction processing, and report generation. Additionally, it offers insights into the terminal’s EMV capabilities and built-in printer functionality. Designed for both retail and restaurant environments, the manual ensures seamless integration into various business settings. Users can access the guide online or download it for offline reference, making it a comprehensive resource for optimal terminal performance.
7.2 Quick Reference Guide for Retail and Restaurant
The Quick Reference Guide for Retail and Restaurant provides concise, step-by-step instructions tailored to specific business needs. Available in PDF format, it covers essential operations like running transactions, processing refunds, and settling payments. Designed to be user-friendly, the guide helps merchants navigate the Dejavoo Z11’s features efficiently. Separate versions cater to retail and restaurant environments, offering industry-specific guidance. This guide is ideal for quick troubleshooting and daily operations, ensuring staff can perform tasks confidently without extensive training. It complements the full user manual, offering a handy overview for common tasks and procedures.
Technical Support and Resources
Dejavoo offers comprehensive technical support and resources to ensure seamless operation of the Z11 terminal. Merchants can access 24/7 technical support at 800-966-5520 (Option 3) and merchant support at 800-966-5520 (Option 4). Additional assistance is available via email at support@dejavoo.com. Dejavoo also provides office locations in Puerto Rico, USA, and Canada for direct inquiries. The Resource Center includes user manuals, quick reference guides, and troubleshooting tips. These resources cover setup, transaction processing, and advanced features, ensuring merchants can resolve issues quickly and efficiently. Dejavoo’s support team is dedicated to helping businesses optimize their payment solutions.